A basic online journal incorporating the thoughts, idiosyncrasies, drama, and occasional petty hatred of Dante Straw.

Wednesday, October 13, 2004

The Million Dollar McQuestion Mark

Today saw the announcement that McDonalds, the "troubled" fast food empire (although a company that still posts a profit of £23 million pounds can hardly be all that "troubled" if you ask me), is dropping their characteristic 'golden arches' logo in favour of a lone, single 'golden question mark'. Shaken by unflattering documentaries, the anti-obesity drive and tumbling profits the sinking corporation have clearly grabbed the life-raft of corporate rebranding to help lure back some of its disillusioned burger-junkies.
The problem is that changing your brand does not automatically give you a new lease of life. Indeed, as Coca-Cola discovered with New Coke and British Airways found with their ludicrous tail-fin design, it can sometimes have the reverse effect. What's more, desperate rebranding can often seem like the death throes of a dying idea (witness, for example, the Tories' recent addition of a muscular arm to their flaming torch logo - that'll help them win the next election, I don't think). And so it is with the McDonalds question mark. What is it supposed to mean? Advertising types talk about 'concept' - what's the concept here? A question mark, on its own, has echoes of confusion, uncertainty, doubt... It says "I don't know". This, surely, is not the message those high-paid execs want to be sending out? Perhaps it's intentionally mysterious, asking us a question that we have to go to McDonald's to answer? In that case, what's the question?
Have the McDonalds decision-makers, after so long at the top of the tree, forgotten that the reason they're so phenomenally successful is because a trip to McDonalds involves exactly no mystery at all (apart from the precise ingredients of their food, regarding which I will refer you to Morgan Spurlock)? People visit McDonalds because they know what they're going to get before they even enter the doors. It's a brain-free eating experience. Their spiralling profits are more to do with their half-witted attempts to court the healthy-eating crowd (Please. If you're a salad type why on earth would you even think of eating one in McDonalds?) and their allying themselves to an 'urban' advertising strategy (The cringe-worthy 'I'm lovin' it' slogan cancels itself of any street value with that achingly-uncool-yet-punctually-accurate apostrophe after lovin') than fundamental problems with their key strategies. In short, it's the constant advertising and re-branding that's doing them harm. So how do you fix that? It seems for McDonalds that the answer is
?

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